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Frequently Asked Questions

Quick answers to common questions

12 articles

How do I add a new student?

Navigate to Students → Add Student or click the + button on the top right of the Students page. Fill in the required fields (name, class, gender) and click "Add Student". You can also bulk import students via CSV from the Import button.

How do I collect fee payments?

Go to Fees → Collect Payment. Select the student, choose the invoice, enter the amount and payment method (Card, Bank, Cash, Check). The system will automatically update the invoice status and send a receipt to the parent's email.

How do I generate reports?

Visit Reports → Generate Report. Select the report type (Academic, Financial, Attendance, etc.), choose the time period and format (PDF, Excel, CSV). Click "Generate & Download". You can also schedule automated reports from the Schedule tab.

How does attendance tracking work?

Go to Attendance → Mark Attendance. Select a class, then mark each student as Present, Absent, or Late with one click. The system shows real-time stats and sends automated alerts to parents when a student is absent. You can also view heatmaps and trends.

How do I reset my password?

Go to Settings → Security → Change Password. Enter your current password and new password (minimum 8 characters). Click "Update Password". If you've forgotten your password, use the "Forgot Password" link on the login page.

Can I customize the dashboard theme?

Yes! Go to Settings → Appearance. You can toggle Dark Mode, choose from 8 accent colors, adjust font size, enable/disable animations, and switch to a compact sidebar view. All preferences are saved automatically.

How do I send notices to parents?

Go to Notice Board → Post Notice. Write your notice, set priority (Urgent/Important/General), select audience (Students, Parents, Teachers), and choose notification channels (Email, SMS, Push). Click "Publish Now" to send immediately or "Save Draft" to publish later.

How do I backup my data?

Go to Settings → Backup & Data. Click "Backup Now" for immediate backup, or enable Auto Backup for daily automated backups at 6 AM. You can export the full database as SQL or export specific data (students, fees) as CSV. Backups are stored for up to 90 days.

Need Help?

Submit a support ticket

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My Support Tickets

4 total

Fee module showing incorrect totals

Open
TK-1042•Jan 12, 2026•High

Report PDF export blank on mobile

In Progress
TK-1038•Jan 10, 2026•Medium

Cannot upload student CSV file

Resolved
TK-1025•Jan 05, 2026•Low

Dark mode contrast issue on tables

Resolved
TK-1018•Dec 28, 2025•Low

Contact Support Team

Email

support@edumanager.com

Phone

+1 (800) 555-EDU1

Support Hours

Mon–Fri 8 AM – 8 PM EST

Avg Response

< 4 hours

System Status

All Systems Normal
Application ServerOperational
DatabaseOperational
Email & SMSOperational
Payment GatewayOperational
Cloud StorageOperational

Last checked: 2 minutes ago • 99.98% uptime

About EduManager Pro

Versionv2.1.0 (Jan 2026)
Build2026.01.12.1845
LicensePro Plan — Active
EnvironmentProduction (US-East)
Last UpdateJanuary 12, 2026

Keyboard Shortcuts

Global Search⌘ K
Toggle Sidebar⌘ B
Toggle Dark Mode⌘ D
Close Modal / ESCEsc
New Student⌘ N
Go to DashboardG D