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Frequently Asked Questions
Quick answers to common questions
How do I add a new student?
Navigate to Students → Add Student or click the + button on the top right of the Students page. Fill in the required fields (name, class, gender) and click "Add Student". You can also bulk import students via CSV from the Import button.
How do I collect fee payments?
Go to Fees → Collect Payment. Select the student, choose the invoice, enter the amount and payment method (Card, Bank, Cash, Check). The system will automatically update the invoice status and send a receipt to the parent's email.
How do I generate reports?
Visit Reports → Generate Report. Select the report type (Academic, Financial, Attendance, etc.), choose the time period and format (PDF, Excel, CSV). Click "Generate & Download". You can also schedule automated reports from the Schedule tab.
How does attendance tracking work?
Go to Attendance → Mark Attendance. Select a class, then mark each student as Present, Absent, or Late with one click. The system shows real-time stats and sends automated alerts to parents when a student is absent. You can also view heatmaps and trends.
How do I reset my password?
Go to Settings → Security → Change Password. Enter your current password and new password (minimum 8 characters). Click "Update Password". If you've forgotten your password, use the "Forgot Password" link on the login page.
Can I customize the dashboard theme?
Yes! Go to Settings → Appearance. You can toggle Dark Mode, choose from 8 accent colors, adjust font size, enable/disable animations, and switch to a compact sidebar view. All preferences are saved automatically.
How do I send notices to parents?
Go to Notice Board → Post Notice. Write your notice, set priority (Urgent/Important/General), select audience (Students, Parents, Teachers), and choose notification channels (Email, SMS, Push). Click "Publish Now" to send immediately or "Save Draft" to publish later.
How do I backup my data?
Go to Settings → Backup & Data. Click "Backup Now" for immediate backup, or enable Auto Backup for daily automated backups at 6 AM. You can export the full database as SQL or export specific data (students, fees) as CSV. Backups are stored for up to 90 days.
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My Support Tickets
4 totalFee module showing incorrect totals
OpenReport PDF export blank on mobile
In ProgressCannot upload student CSV file
ResolvedDark mode contrast issue on tables
ResolvedContact Support Team
support@edumanager.com
Phone
+1 (800) 555-EDU1
Support Hours
Mon–Fri 8 AM – 8 PM EST
Avg Response
< 4 hours
System Status
All Systems NormalLast checked: 2 minutes ago • 99.98% uptime